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Terms and Condition

Terms and Condition


Who We Are

Pearl Globe Exchange Ltd is a business registered in England and Wales (06248269) . Its registered office is located at No. 57 IFIELD ROAD, CRAWLEY, WEST SUSSEX, RH11 7AS. Pearl Globe Exchange Ltd is a HMRC-registered Money Services Business (No. 12268684).

Use of the Website

This Agreement sets out the basis on which we will enter into International Money Transfers and Foreign Currency Exchange with you, and governs each transaction.

Where Pearl Globe Exchange  do provide market commentary or other information this is incidental to your dealing relationship with us. It is provided solely to enable you to make your own decisions and does not amount to advice. The accuracy or completeness of such we give no representation, warranty or guarantee as to the information or as to the tax consequences of any transaction.

You agree that we and other companies in our group may hold and process by computer or otherwise any information we hold about you and may use any of that information to administer and operate your account and to provide any service to you, to monitor and analyse the conduct of your account



•             In order for a payment instruction from you to be properly executed, you must provide us

with the information unique identifier (for example, a   passport or driving licence)  which is

necessary for the proper execution of the Payment instruction. If this is incorrect, it could result in

the payment transaction beingdelayed the monies transferred being lost. The information could

comprise the payee'sbank sort code and account number or, where applicable, the payee's SWIFT

number, BICnumber and IBAN number.24

•             Once we receive your payment instruction, you cannot revoke it unless you inform us in

writing that you withdraw your consent no later than the business day before the agreed day

of execution

•             Where we receive a payment instruction from you for execution on a specific day, you agree

that the time of receipt is deemed to be that specific day on which we are to execute the



•             It is your responsibility to ensure that the monies you pay to us are sufficient to make each

and every payment transaction which you authorise us to make. We will not make any money

transfer instructed by you unless you have paid to us sufficient funds first. When we accept a

Cheque, credit debit card other non-cash form of payment from you we make no promise

to make payment of any relevant money transfer if your form of payment is not uncollectible,

nor do we assume any liability for damages resulting from non-payment of the money

Because  of  uncollectability.


•             Applicable laws prohibit money transmitters from conducting business with certain

Individuals  and  countries. In order to comply, we are required to screen all transfers against

the list of names provided by various governments and/or government agencies. If a potential

match is found, we will suspend the transfer and additional information on either the

payerthe payee, as necessary. Upon satisfactory review, the payment transfer will be

Released  for collection.


•             We have the right to refuse to accept a payment instruction payment and to refuse to

Execute any payment transaction for any of the following reasons. if any condition in these Terms

and Conditions has not been satisfied or  if execution would be unlawful.


Currency Collection


In-Shop  Collections must be collected from Pearl Globe Exchange  if  the Client has used the Click and Collect service

The Client will need to present the Order confirmation; government approved photographic personal identification (for example, a   passport or driving licence) and the Payment Card when collecting an In-Store Collection.



•             We will use reasonable care and skill in providing money transmission services to you, but

You should bear in mind that your payments do not carry the benefit of any interest and that

our service does not have the benefit of any government-backed insurance, guarantee or

Compensation scheme (for example, no compensation is available from the Financial Services

Compensation Scheme if we are unable to meet our liabilities) and the relationship of the

Firm with you is not that of a bank trustee.


Your Responsibility


You agree that you are fully responsible and will use your own judgment for your use of this Website. Our currency converter displays indicative exchange rates which are updated daily based on 'mid-rate' interbank levels. Foreign exchange rates fluctuate, for an individual quote please contact us. Pearl Globe Exchange is in no way obligated to offer rates displayed on the converter. Please input only numerical data and '.' to represent a decimal place when using the converter.

The details expressed in this Website and accompanying documents or transmissions are for information purposes only and are not intended as a solicitation for funds, or a recommendation to trade. Pearl Globe Exchange accepts no liability whatsoever for any loss or damages suffered through any act or omission as a result of reading or interpreting any of the information contained in this Website. Pearl Globe Exchange makes no representation or warranty as to the accuracy of the information contained on this Website or the suitability of the information contained on this Website for your requirements


Alteration of Terms


Pearl Globe Exchange may, at any time, with immediate effect, in respect of future orders, change, suspend or withdraw the Website, the Service and these Online Terms and Conditions without notice and without liability to you. If Pearl Globe Exchange  revises these terms, Pearl Globe Exchange will post the revised version on the Website. You are expected to check our Online Terms and Conditions from time to time to take notice of any changes Pearl Globe Exchange makes, as they are binding on you. By using the Website or the Service or by placing orders after Pearl Globe Exchange has changed these terms, you will be accepting the changes.

These Online Terms and Conditions were last updated in May 2016.


Contact Us

We aim to provide the highest level of customer service possible. If you do experience a problem, we will always seek to resolve this as quickly and efficiently as possible. However,if you are unhappy and would like to make a complaint, please contact us by telephone on 01293 520 730, e-mail at info@pearlexchange.co.ukor or write to

Pearl Globe Exchange,

57 Ifield Rd, Crawley,

RH11 7AS, United Kingdom